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  • Writer's pictureXceptional Team

Unlocking FEC Success: The Multi-Channel Mastery with SMS Strategies

Updated: Mar 14

In the ever-evolving landscape of marketing, one truth remains constant: the importance of reaching customers through multiple channels. At Xceptional, we understand the significance of building robust marketing strategies that encompass various touchpoints. Today, we delve into why businesses, especially those in the Family Entertainment Center (FEC) industry, should embrace multi-channel marketing, with a special focus on the untapped potential of SMS strategies.

Why Multi-Channel Marketing Matters

Imagine a potential customer browsing through social media, stumbling upon an intriguing ad for your FEC. They might express interest by liking the post or even visiting your website. However, life gets in the way, and they forget about their initial interest. Without additional touchpoints, that potential lead might slip through the cracks.

This scenario underscores the necessity of multi-channel marketing. By engaging customers through multiple platforms such as social media, email, and SMS, businesses increase their chances of staying top-of-mind and converting leads into loyal patrons. Each channel offers a unique opportunity to connect with customers at different stages of their journey, reinforcing brand awareness and driving conversions.

The Role of SMS in the FEC Industry

In the FEC industry, where creating memorable experiences for families is paramount, leveraging SMS strategies can be a game-changer. SMS provides a direct line of communication to customers' smartphones, allowing FECs to send timely promotions, event reminders, and personalized offers directly to their audience's fingertips.

But why SMS specifically? Unlike email or social media, SMS boasts unparalleled open rates, with the majority of messages being read within minutes of receipt. This immediacy makes SMS an ideal channel for driving urgent actions, such as promoting limited-time offers or last-minute deals on tickets or attractions.

Building Out SMS Strategies: A Case Study

At Xceptional, we're passionate about helping FECs harness the full potential of SMS marketing. One of the innovative approaches we've adopted involves utilizing Meta lead generation ads to grow our clients' SMS lists.

Here's how it works: Suppose you're an FEC looking to attract families with young children. We would design lead generation ads targeting parents within your desired demographic on platforms like Facebook or Instagram. These ads would feature an enticing giveaway—perhaps a family pass to your FEC or a complimentary birthday party package—as a lead magnet.

When users express interest in the giveaway by clicking on the ad, they're prompted to opt into your SMS list to receive updates and exclusive offers. Not only does this approach generate qualified leads, but it also ensures that your SMS subscribers are genuinely interested in what your FEC has to offer.

With this strategy, we have been able to build the SMS list for under $2 per sign up which is great. 

The Power of Targeted Messaging

By tailoring your giveaway to resonate with your target demographic, you ensure that your SMS list comprises individuals who are most likely to engage with your FEC. Just as a surf shop wouldn't advertise winter coats to beachgoers, your SMS strategy should speak directly to the desires and interests of your ideal customers—whether it's offering discounts on family packages, announcing special events, or highlighting new attractions.


In today's hyper-connected world, a well-rounded marketing strategy is essential for businesses to thrive. Embracing multiple channels, including SMS, allows FECs to forge deeper connections with their audience, drive engagement, and ultimately, boost revenue. At Xceptional, we're committed to helping FECs unlock the full potential of multi-channel marketing, one SMS at a time. Ready to take your marketing strategy to the next level? Let's chat!

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