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  • Writer's pictureXceptional Team

Tips for Building a Successful Relationship with Your Marketing Agency

Updated: Dec 20, 2022

Marketing is a fast-paced, ever-evolving industry that requires a lot of attention. Corporations with in-house marketing teams can struggle to handle their brand awareness, website, lead generation and SEO. Now imagine a small business or start-up trying to handle all of that as well. That’s when marketing agencies come into play.


Marketing agencies can be used in many ways – from being the full marketing innovators and executors for an organization, to supporting websites and content building for others. The ways in which a marketing agency can benefit your business are almost limitless. But like any partnership, there are steps you should take to make sure this facet of your business is tightly aligned and successful.


1. Choose the agency wisely


Any marketing agency you choose is more than just a vendor. They are your partner. You are trusting them with some form of your brand identity and it’s important their values and expectations are in-line with yours. A solid foundation is key to finding success with your marketing partners.


Speaking to their team, get to know who they are, the work they are passionate about. Review their previous projects and see if you can speak with current and past clients of theirs. Many agencies are happy to provide testimonials and connect you with their other clients.


2. Communicate regularly

When it comes to working with a marketing agency, there is no such thing as too much communication. In fact, over communicating is best – especially early in your relationship. Providing their team with details, insights, and your expertise in the business makes their ability to produce quality marketing collateral easier.


Provide thoughtful feedback on drafts and project updates in a timely manner. Again, this will strengthen their understanding of your business and only enhance results.


3. Be transparent with your budget

There are costs associated with working with an agency – and it’s worth it. Begin your relationship with an open discussion of your budgetary restrictions. This allows the agency to provide you with options within those limits. It can be discouraging for both you and your partner agency when a great idea needs to be tabled due to budget constraints. Avoid awkward talks and losing out on quality work by having this conversation early.


4. Trust their experts

Communication is so important, but there is a line to toe when it comes to being communicative and controlling. There is a reason you brought in an agency to assist with your marketing, and you need to trust in their abilities. Allow them to showcase their creativity and do what they do best. When you're feeling ready to consult the experts, Xceptional is here for you.




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